Responsible Gambling Policy

At LocoWin we take responsible gambling seriously. We want everyone who plays with us to enjoy controlled play and to feel safe doing so. This page explains our approach to player protection, the tools you can use to manage your activity, and where to get confidential help if gambling stops being fun.

Our player protection principles

We aim to promote safe, informed play. We encourage players to set sensible limits, take regular breaks and use the self-help tools we provide. We treat signs of problem gambling with care and will work with any customer who asks for support or account restrictions.

Activity-control tools

Deposit limits

You can set daily, weekly or monthly deposit limits on your account to control how much you add. Common examples are £10 - £500 daily or £50 - £2,000 weekly; exact amounts are adjustable and can be changed by contacting support. Changes may take effect after 24 hours to avoid impulsive increases.

Loss limits and session controls

Loss limits allow you to cap how much you can lose over a chosen period. Session controls and time-outs let you limit single session length or pause play for a set number of hours or days. Use these to keep sessions short and predictable.

Account breaks and self-exclusion

If you need a longer break, you can self-exclude for a defined period or request a temporary account closure. During self-exclusion your account will be closed to play and promotional contact will stop. To reopen your account you must follow the specified process and wait the mandatory cooling-off period shown at the time of your request.

Recognising problematic behaviour

Look out for warning signs such as spending more than intended, chasing losses, hiding activity, missing commitments or relying on gambling for mood relief. If you notice any of these in yourself or someone you care about, consider using limits or self-excluding and seek professional guidance.

Practical tips to stay in control

Set a budget before you start, treat gambling as entertainment rather than income, stick to pre-set deposit limits, avoid gambling when stressed or tired, and take regular breaks. Small steps like removing saved payment cards and setting daily time limits can make a big difference.

Professional help and support organisations

If you need extra help, reach out to recognised support services such as GamCare, Gamblers Anonymous or local counselling services. For national self-exclusion, check GAMSTOP if you are eligible. If you would like to speak with us about account restrictions or support, contact our team via the support options in your account.

At Loco Win we are committed to safer gambling and to supporting customers who need help. Please act early if gambling is causing concern.