Privacy Policy

This Privacy Policy explains how we collect, use and protect personal information when you interact with LocoWin. We take your privacy seriously and provide this page to describe the types of data we handle, how we use it, and the choices you have about your information when you use our services in the United Kingdom.

Types of data we collect

We collect a range of information to operate accounts, process payments and provide services. Data falls into three main groups below.

Personal data

Personal data includes name, date of birth, contact details, postal address, government ID when required for verification, and any information you provide to customer support. We also record account credentials and identity checks needed to meet legal and regulatory obligations.

Technical data

Technical data covers IP address, device and browser details, operating system, cookies and similar tracking technologies, and location data necessary to enforce site restrictions. This data helps us maintain service security and improve site performance.

Transactional data

Transactional data includes deposits, withdrawals, game activity, bonuses claimed, payment method details and related communication. We store sufficient transactional information to handle payments, prevent fraud and meet reporting duties.

How we use your information

We use data to manage your account, process transactions, verify identity, prevent fraud, and provide customer support. Aggregate and anonymised data may be used for analytics and service improvement. We may also use contact details to send important service messages and regulatory information where required.

Data protection and storage

We store personal data securely and use technical and organisational safeguards to protect it from unauthorised access. Data is retained only as long as necessary for the purposes set out here or to meet legal obligations. When retention is no longer required we delete or anonymise information in a secure manner. When you access services from Loco Win, you should ensure your account credentials remain confidential.

Cookies and tracking technologies

We use cookies and similar tools to provide essential site functions, remember preferences and analyse site usage. You can manage cookie settings in your browser, but disabling some cookies may affect functionality. Third-party analytics providers may also collect anonymous usage data.

Your rights

You have rights to access personal information we hold, request correction, request deletion where appropriate, object to processing and request data portability where applicable. You can also withdraw consent to marketing communications at any time. These rights are subject to legal and regulatory requirements.

Access, correction and deletion

To exercise your rights contact our data team at [email protected]. We may ask for proof of identity before fulfilling requests to protect your account. We will handle requests in line with applicable data protection law and respond as promptly as reasonably possible.

Information sharing and third parties

We share information with service providers such as payment processors, identity verification and fraud-prevention agencies, hosting and analytics providers, and with authorities where required by law. We do not sell your personal data. Any third party with whom we share data is required to process it securely and only for agreed purposes.

Privacy policy updates

We may update this policy to reflect changes to our practices. Material changes will be posted on this page and where appropriate we will notify you through your account or by email. Continued use of our services after changes indicates acceptance of the revised policy.